Review Article

Key success factors for the implementation of quality management systems in developing countries

Iryna Tanasiichuk, Olha Karaman, Larysa Natrus
African Journal of Laboratory Medicine | Vol 12, No 1 | a2058 | DOI: https://doi.org/10.4102/ajlm.v12i1.2058 | © 2023 Iryna Tanasiichuk, Olha Karaman, Larysa Natrus | This work is licensed under CC Attribution 4.0
Submitted: 13 August 2022 | Published: 31 January 2023

About the author(s)

Iryna Tanasiichuk, Department of Modern Technologies of Medical Diagnostics and Treatment, Institute of Postgraduate Education, Bogomolets National Medical University, Kyiv, Ukraine
Olha Karaman, Laboratory of Oncoimmunology and Design of Tumor Vaccines, R.E. Kavetsky Institute of Experimental Pathology, Oncology and Radiobiology, National Academy of Sciences of Ukraine, Kyiv, Ukraine
Larysa Natrus, Department of Modern Technologies of Medical Diagnostics and Treatment, Institute of Postgraduate Education, Bogomolets National Medical University, Kyiv, Ukraine

Abstract

Background: Despite the tremendous progress made in advancing laboratory medicine in low- and middle-income countries (LMICs), inadequate quality management systems (QMSs) remain a problem and barrier to provision of reliable laboratory services in resource-limited settings. Therefore, it is useful to study the experience of medical laboratories in LMICs that have successfully implemented QMS.

Aim: This review identified key success factors (KSFs) for medical laboratories in LMICs implementing QMS in accordance with the International Organization for Standardization standard 15189 as a pathway to improving laboratory quality.

Methods: Applying Preferred Reporting Items for Systematic Reviews procedures, we conducted a targeted search of studies from LMICs published between 2012 and 2022 to identify KSFs. Thirty-two out of 952 references retrieved were considered relevant and included in this review. Grounded theory was used to extract key features of the included studies to derive KSFs.

Results: Ten KSFs for medical laboratories striving to implement QMS were identified and described. These KSFs were integrated to create a model of success for laboratory QMS implementation. The model consists of three underlying factors, namely preparing for change, resource availability, and effective project management, each comprising three separate KSFs. Institutional commitment was identified as the core of the model and is integral to ensuring the quality of laboratory services.

Conclusion: Laboratories planning to implement a QMS can benefit from understanding the KSFs demonstrated in this study as this would help them to identify the necessary changes to implement and set realistic expectations about the outcomes of QMS implementation.

 


Keywords

laboratory quality; accreditation of medical laboratories; ISO 15189; strengthening laboratory quality management systems; quality improvement

Sustainable Development Goal

Goal 3: Good health and well-being

Metrics

Total abstract views: 2570
Total article views: 2664

 

Crossref Citations

1. Harmonization of four biomarkers across nine nationally representative studies of older persons
Peifeng Hu, Eileen M. Crimmins, Jung Ki Kim, Alan Potter, Jake Cofferen, Sharon Merkin, Heather McCreath, Teresa Seeman
American Journal of Human Biology  vol: 36  issue: 5  year: 2024  
doi: 10.1002/ajhb.24030