Brief Report

Critical success factors for Vietnamese laboratories striving to implement quality management systems

Cathy Robinson, James Johnson, Katy Yao, Hien Bui
African Journal of Laboratory Medicine | Vol 9, No 1 | a937 | DOI: https://doi.org/10.4102/ajlm.v9i1.937 | © 2020 Cathy Robinson, James Johnson, Katy Yao, Hien Bui | This work is licensed under CC Attribution 4.0
Submitted: 05 December 2018 | Published: 18 December 2020

About the author(s)

Cathy Robinson, International Consulting Services, Louisiana State University Alexandria, Alexandria, Louisiana, United States
James Johnson, School of Health Sciences, Central Michigan University, Mount Pleasant, Michigan, United States
Katy Yao, Division of Global HIV and TB Program, Centers for Disease Control and Prevention, Atlanta, Georgia, United States
Hien Bui, Centers for Disease Control and Prevention, Hanoi, Vietnam


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Abstract

Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from laboratory managers and staff employed in Vietnamese hospital laboratories implementing a QMS. The top five CSFs identified were: (1) staff QMS knowledge, (2) manager leadership, (3) staff commitment, (4) mentorship, and (5) hospital administration support. Identifying CSFs is critical to successful planning and implementation of QMS.

Keywords

critical success factors; medical laboratories implementing QMSs; laboratories earning ISO 15189 accreditation; quality management system helps laboratories improve quality; accuracy; reliability of patient results

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