Brief Report
Critical success factors for Vietnamese laboratories striving to implement quality management systems
African Journal of Laboratory Medicine | Vol 9, No 1 | a937 |
DOI: https://doi.org/10.4102/ajlm.v9i1.937
| © 2020 Cathy Robinson, James Johnson, Katy Yao, Hien Bui
| This work is licensed under CC Attribution 4.0
Submitted: 05 December 2018 | Published: 18 December 2020
Submitted: 05 December 2018 | Published: 18 December 2020
About the author(s)
Cathy Robinson, International Consulting Services, Louisiana State University Alexandria, Alexandria, Louisiana, United StatesJames Johnson, School of Health Sciences, Central Michigan University, Mount Pleasant, Michigan, United States
Katy Yao, Division of Global HIV and TB Program, Centers for Disease Control and Prevention, Atlanta, Georgia, United States
Hien Bui, Centers for Disease Control and Prevention, Hanoi, Vietnam
Abstract
Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from laboratory managers and staff employed in Vietnamese hospital laboratories implementing a QMS. The top five CSFs identified were: (1) staff QMS knowledge, (2) manager leadership, (3) staff commitment, (4) mentorship, and (5) hospital administration support. Identifying CSFs is critical to successful planning and implementation of QMS.
Keywords
critical success factors; medical laboratories implementing QMSs; laboratories earning ISO 15189 accreditation; quality management system helps laboratories improve quality; accuracy; reliability of patient results
Metrics
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Crossref Citations
1. Key success factors for the implementation of quality management systems in developing countries
Iryna Tanasiichuk, Olha Karaman, Larysa Natrus
African Journal of Laboratory Medicine vol: 12 issue: 1 year: 2023
doi: 10.4102/ajlm.v12i1.2058